At Gonex, we are committed to delivering your outdoor gear and traveling equipment safely and efficiently. Please take a moment to review our shipping guide to ensure a seamless shopping experience.
Processing Time
Once your order is placed, our team works diligently to process and pack your items. Our standard processing time is typically 1-2 business days. During peak seasons, processing may take slightly longer, but we always strive to get your order ready as quickly as possible.
Please be sure to leave your PHONE NUMBER on your order, or we may not be able to send out your order.
Shipping Options
Currently, we only offer shipping service to the following countries We are continuously working to expand our shipping coverage to include even more countries around the world.
North America: Canada, United States, Mexico.
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Hungary, Luxembourg, Czech Republic, Slovakia, United Kingdom.
Oceania: Australia, New Zealand.
Asia: Singapore, Indonesia, Malaysia, Qatar, Saudi Arabia, Türkiye.
We offer a range of shipping options to cater to your needs:
1. Standard Shipping: This option provides reliable delivery within 7-20 business days.
Here are the estimated delivery times for Standard Shipping to different countries:
Country |
Estimated Delivery Time |
Canada (Northern Territories) |
Around 10-20 business days. |
Canada (Southern Provinces) |
Around 7-13 business days. |
United States |
Around 8-12 business days. |
Mexico |
Around 8-14 business days. |
Austria |
Around 9-15 business days. |
Belgium |
Around 9-15 business days. |
Denmark |
Around 10-20 business days. |
Finland |
Around 10-20 business days. |
France |
Around 7-13 business days. |
Germany |
Around 7-13 business days. |
Ireland |
Around 9-15 business days |
Italy |
Around 9-15 business days |
Netherlands |
Around 9-15 business days |
Poland |
Around 7-13 business days. |
Portugal |
Around 7-13 business days. |
Spain |
Around 7-13 business days. |
Sweden |
Around 10-20 business days. |
United Kingdom |
Around 7-12 business days. |
Australia |
Around 7-13 business days. |
New Zealand |
Around 7-13 business days. |
Singapore |
Around 7-13 business days. |
2. Expedited Shipping:
- United States: Around 5-11 business days for delivery.
Please note that the estimated delivery times provided above refer to the number of business days it takes for a package to be delivered after it has been processed and left our warehouse. Due to factors such as customs clearance, local holidays, and unforeseen circumstances, these estimated delivery times may vary. We recommend allowing for some extra time when planning your travel.
Shipping Rates
Shipping rates vary based on your selected shipping option and your location. You can easily calculate the shipping cost during the checkout process by entering your shipping address.
Order Tracking
As soon as your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your package and know exactly when it will arrive. You can also track your on Track Order page.
Note: Due to unforeseen circumstances such as weather conditions or carrier delays, there may be slight variations in delivery times. We recommend placing your order well in advance of your planned activities to ensure timely delivery.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Service Team. Happy shopping and exploring the great outdoors!