Thank you for selecting a Gonex product. Gonex products are designed and manufactured to provide a high level of defect-free performance.
After 30 days from the day after the user signs for the receipt, the non-human performance failure occurs, and after detection and confirmation by Gonex store, the user shall be provided with the Warranty Service. The warranty period of the products and components is as follows:
If, during the applicable period from the date of original purchase, your Gonex Product is found on authorized inspection to have a defect in material or workmanship, Gonex Customer Service will provide you with the proper solution. ROUTINE MAINTENANCE WORK AND THE RESULTS OF NORMAL WEAR ARE NOT COVERED BY THIS WARRANTY.
This warranty does not cover the following:
This being the case, it cannot be guaranteed.
This warranty does NOT cover expenses incurred due to a lack of understanding of the functioning of the product when it is operating as designed. Gonex Customer Service is also an excellent source of information and should be contacted when needed for assistance regarding the proper operation of Gonex Product. In order for Gonex to provide proper warranty service, it is necessary that the purchaser of a Gonex Product assume the following responsibilities:
If you have any questions about service received, please contact:
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